:root{--bg:#FBF6F0;--card:#F4E9DF;--paper:#FFFDFA;--ink:#2A0A08;--muted:#6B4A42;--brand:#3B0A08;--line:#E8D9CC;--line2:#EFE3D8;--red:#A1281E;--orange:#8F4308;--green:#24552E}*{box-sizing:border-box}html,body{margin:0;background:var(--bg);color:var(--ink);font-family:Schibsted Grotesk,system-ui,sans-serif}button,input,select,textarea{font:inherit;color:inherit}a{color:var(--brand)}.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.page{min-height:100vh}header.top{padding:24px 32px 16px;display:flex;flex-wrap:wrap;gap:20px;align-items:flex-end;justify-content:space-between}.eyebrow-top{font-size:13px;font-weight:700;letter-spacing:.18em;color:#5a2a22}h1.title{margin:4px 0;font-size:40px;line-height:1.05;font-weight:800;letter-spacing:-.02em}.subtitle{margin:0;font-size:16px;color:var(--muted)}.userbox{display:flex;gap:10px;align-items:center;font-size:14px;color:var(--muted)}.tabs{display:flex;gap:4px;background:#f1e4d8;padding:4px;border-radius:12px;flex-wrap:wrap}.tab{border:0;background:transparent;padding:10px 14px;min-height:44px;border-radius:9px;font-weight:600;font-size:15px;cursor:pointer;display:inline-flex;gap:8px;align-items:center}.tab:hover{background:#e9d8ca}.tab.on{background:var(--brand);color:var(--bg)}.tab .count{background:var(--red);color:#fff;border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700}.toolbar{padding:0 32px 16px;display:flex;flex-wrap:wrap;gap:12px;align-items:center}.search{flex:1 1 320px;min-width:0;height:46px;border:1px solid #DCC6B6;border-radius:12px;padding:0 16px;background:var(--paper);font-size:15px}.pill{border:1px solid #DCC6B6;background:var(--paper);padding:0 16px;height:46px;border-radius:999px;font-weight:600;font-size:14px;cursor:pointer}.pill:hover{background:var(--card)}.pill.on{background:var(--brand);border-color:var(--brand);color:var(--bg)}main.wrap{padding:0 32px 32px}.row{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-start}.col{display:flex;flex-direction:column;gap:16px;min-width:0}.eyebrow{margin:0 0 8px;padding-left:12px;font-size:12px;font-weight:700;letter-spacing:.16em;color:#5a2a22}.side{flex:1 1 240px;max-width:300px;min-width:0;background:var(--card);border-radius:18px;padding:18px 14px;display:flex;flex-direction:column;gap:18px;height:calc(100vh - 230px);min-height:620px;overflow-y:auto;overscroll-behavior:contain}.side .srow{min-height:40px;padding:8px 12px}.srow{display:flex;justify-content:space-between;align-items:center;width:100%;border:0;background:transparent;padding:10px 12px;min-height:44px;border-radius:10px;font-size:15px;font-weight:500;cursor:pointer;text-align:left}.srow:hover{background:#eedfd2}.srow.on{background:var(--brand);color:var(--bg)}.srow .n{font-weight:700;font-variant-numeric:tabular-nums}.hrow{display:flex;align-items:center;gap:10px;width:100%;border:0;background:transparent;padding:6px 8px;min-height:44px;border-radius:10px;cursor:pointer;text-align:left;font-size:14px}.hrow:hover{background:#eedfd2}.hrow.on{background:#e3cfbf}.hname{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:500}.hrow .n{font-weight:700;font-size:13px;color:var(--muted)}.hrow .n.hot{color:var(--red)}.badge{min-width:24px;height:24px;padding:0 7px;border-radius:999px;background:var(--red);color:#fff;font-size:12px;font-weight:800;display:inline-flex;align-items:center;justify-content:center;font-variant-numeric:tabular-nums}.chip{display:inline-flex;align-items:center;justify-content:center;min-width:46px;height:26px;padding:0 8px;border-radius:7px;color:#fff;font-weight:800;font-size:12px;letter-spacing:.06em;flex:none;background:#57534e}.box{background:var(--paper);border:1px solid var(--line);border-radius:18px;overflow:hidden}.listcol{flex:2 1 360px;min-width:0;height:calc(100vh - 230px);min-height:620px;display:flex;flex-direction:column}.convcol{flex:3 1 440px;min-width:0;height:calc(100vh - 230px);min-height:620px;display:flex;flex-direction:column}.boxhead{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:baseline;gap:8px;flex-wrap:wrap}.boxhead h2{margin:0;font-size:18px;font-weight:700}.scroll{overflow:auto;flex:1}.conv{display:flex;gap:12px;width:100%;text-align:left;padding:14px 18px;border:0;border-bottom:1px solid var(--line2);background:transparent;cursor:pointer}.conv:hover{background:#f8f0e8}.conv.sel{background:#f1e3d6}.cname{font-weight:700;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.room{font-weight:500;color:var(--muted)}.snip{font-size:14px;color:#5a3d36;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wait{font-size:13px;color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums}.wait.warn{color:var(--orange);font-weight:700}.wait.late{color:var(--red);font-weight:800}.st{font-size:12px;font-weight:700;padding:3px 9px;border-radius:999px}.st.attente{background:#f8dcd6;color:#8a1f15}.st.cours{background:#f7e6c8;color:#6e3c05}.st.resolu{background:#dcebdd;color:var(--green)}.cat{font-size:12px;color:var(--muted);font-weight:600}.urg{font-size:12px;font-weight:700;color:var(--red);border:1px solid #E7B4AC;border-radius:999px;padding:2px 8px}.mgr{margin-left:auto;width:28px;height:28px;border-radius:50%;background:#e6d3c4;color:var(--brand);font-size:11px;font-weight:800;display:inline-flex;align-items:center;justify-content:center;flex:none}.mgr.none{background:transparent;border:1.5px dashed #B89A88;color:var(--muted)}.msgs{flex:1;overflow:auto;display:flex;flex-direction:column-reverse;background:#f7efe7}.bubble{max-width:78%;padding:10px 14px;border-radius:14px;font-size:15px;line-height:1.45;display:flex;flex-direction:column;gap:4px;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.in{align-self:flex-start;background:#fff;border:1px solid #EADBCF;border-bottom-left-radius:4px}.bubble.out{align-self:flex-end;background:var(--brand);color:var(--bg);border-bottom-right-radius:4px}.bubble .meta{font-size:12px;opacity:.75}.sbtn{border:1px solid #DCC6B6;background:var(--paper);padding:0 14px;min-height:40px;border-radius:999px;font-weight:600;font-size:13px;cursor:pointer}.sbtn:hover{background:var(--card)}.sbtn.on.attente{background:#8a1f15;border-color:#8a1f15;color:#fff}.sbtn.on.cours{background:var(--orange);border-color:var(--orange);color:#fff}.sbtn.on.resolu{background:var(--green);border-color:var(--green);color:#fff}.take{border:0;background:var(--red);color:#fff;font-weight:700;padding:0 16px;min-height:40px;border-radius:999px;cursor:pointer;font-size:13px}.qr{border:1px dashed #CDB3A1;background:transparent;padding:0 12px;min-height:36px;border-radius:999px;font-size:13px;cursor:pointer;color:#5a2a22}.qr:hover{background:var(--card)}.send{border:0;background:var(--brand);color:var(--bg);font-weight:700;padding:0 22px;min-height:48px;border-radius:12px;cursor:pointer}.send:hover{background:#5c1712}.send:disabled{opacity:.5;cursor:default}.ghost{border:1px solid #DCC6B6;background:var(--paper);font-weight:600;padding:0 16px;min-height:44px;border-radius:12px;cursor:pointer}.ghost:hover{background:var(--card)}.ghost:disabled{opacity:.5;cursor:default}.sel-input{height:40px;border:1px solid #DCC6B6;border-radius:10px;padding:0 10px;background:var(--paper);font-size:14px;font-weight:600}.tile{background:var(--card);border-radius:18px;padding:22px 24px;display:flex;flex-direction:column;gap:8px}.tile.dark{background:var(--brand);color:var(--bg)}.tile .lbl{font-size:12px;font-weight:700;letter-spacing:.16em}.tile .big{font-size:40px;font-weight:800;letter-spacing:-.02em;line-height:1.05;font-variant-numeric:tabular-nums}.tile .sub{font-size:14px;opacity:.85}.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:16px}.panel{background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:20px 22px;min-width:0}.panel h2{margin:0 0 14px;font-size:18px;font-weight:700}.panel h3{margin:14px 0 6px;font-size:15px}.hlink{display:flex;align-items:center;gap:10px;border:0;background:transparent;padding:4px;min-height:40px;border-radius:8px;cursor:pointer;text-align:left;font-weight:600;min-width:0}.hlink:hover{background:var(--card);text-decoration:underline}.num{font-variant-numeric:tabular-nums;font-weight:700}.field{display:flex;flex-direction:column;gap:6px;font-size:14px;font-weight:600;min-width:0}.field input,.field select,.field textarea{height:46px;border:1px solid #DCC6B6;border-radius:12px;padding:0 14px;background:#fff;font-size:15px;font-weight:400;min-width:0}.field textarea{height:auto;padding:12px 14px}.hpick{display:inline-flex;align-items:center;gap:8px;border:1px solid #DCC6B6;background:#fff;padding:4px 10px 4px 4px;min-height:40px;border-radius:10px;cursor:pointer;font-size:13px;font-weight:600}.hpick:hover{background:var(--card)}.hpick.on{border-color:var(--brand);box-shadow:0 0 0 2px var(--brand)}.prow{display:flex;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line2);flex-wrap:wrap}.ok{font-size:12px;font-weight:700;color:var(--green);background:#dcebdd;border-radius:999px;padding:3px 9px}.ko{font-size:12px;font-weight:700;color:#8a1f15;background:#f8dcd6;border-radius:999px;padding:3px 9px}.warnb{font-size:12px;font-weight:700;color:#5c3204;background:#f7e6c8;border-radius:999px;padding:3px 9px}.x{border:0;background:transparent;min-width:40px;min-height:40px;border-radius:10px;cursor:pointer;color:var(--muted);font-size:13px;font-weight:600;text-decoration:underline}.toggle{border:1px solid #DCC6B6;background:var(--paper);min-height:40px;min-width:96px;padding:0 12px;border-radius:999px;font-size:13px;font-weight:600;cursor:pointer;color:var(--muted)}.toggle.on{background:var(--brand);border-color:var(--brand);color:var(--bg)}.toggle:disabled{cursor:default;opacity:.75}.notice{background:#f7e6c8;color:#5c3204;border-radius:12px;padding:12px 16px;font-size:14px;font-weight:600}.done{background:#dcebdd;color:#1f4a27;border-radius:12px;padding:12px 16px;font-size:14px;font-weight:600}.err{background:#f8dcd6;color:#8a1f15;border-radius:12px;padding:12px 16px;font-size:14px;font-weight:600}.muted{color:var(--muted)}.small{font-size:13px}.track{flex:1;height:10px;background:#f1e4d8;border-radius:999px;overflow:hidden}.fill{height:100%;background:var(--red);border-radius:999px}summary{cursor:pointer;font-weight:700;font-size:15px;padding:10px 0;min-height:44px}.center{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}@media (max-width:720px){header.top,.toolbar,main.wrap{padding-left:16px;padding-right:16px}.side{max-width:none;height:auto;min-height:0}.listcol,.convcol{height:auto;min-height:520px}h1.title{font-size:32px}}
